IT SmartFlex – your solution for digital development
of telecommunications, self-services, Big Data, IoT, CRM and cloud services
Products and Solutions
SmartFlex Core
SmartFlex Core is a flexible microservices architecture that enables the rapid creation of new digital
services with enterprise-grade reliability and performance. SmartFlex Core allows for fast configuration,
modification, and scaling of solutions.
This platform empowers businesses to quickly deploy new services, adapt to market and technological
changes, while maintaining stability and high quality.
SmartFlex CRM
SmartFlex CRM is a comprehensive customer relationship management solution built on the SmartFlex Core
platform.
This solution offers built-in telephony functions and out-of-the-box core processes tailored for telecom
operators. SmartFlex CRM helps operators efficiently manage customer inquiries, enhance user interactions,
and quickly respond to their needs. With integrated telephony capabilities, the CRM provides a unified
interface for handling communications, managing subscriber data, and improving the overall customer
experience.
SmartFlex USSD
SmartFlex USSD is an additional feature of the SmartFlex Core platform that enables integration with the
signaling network for managing USSD services.
The platform provides extensive configuration capabilities for setting up various USSD logics, allowing
operators to create interactive solutions for subscribers, such as informational services, service
management, tariff activation, and more. SmartFlex USSD ensures easy integration and scalability, making the
process of configuring and managing USSD services highly efficient.
MyVodafone

MyVodafone is a convenient mobile app for Vodafone subscribers that enables easy and quick management of
their services. With it, users can check their balance, change plans, activate additional services, get
support, and much more.
MyVodafone provides full control over the subscriber’s account, allowing them to manage their telecom
services anytime and from anywhere. Its intuitive interface ensures a simple and comfortable user
experience.
OBM/Telescope
OBM/Telescope is a powerful communication solution for telecom operators, built on the SmartFlex Core platform. It enables the sending of mass, event-triggered, or targeted messages through SMS, RCS, email, and Viber.
This platform helps operators efficiently engage with subscribers, leveraging multiple communication channels for personalized approaches and automated marketing campaigns. OBM/Telescope provides a high level of flexibility in managing communications and enhances the effectiveness of customer engagement.
AI assistants
AI Assistants is a set of tools that enables the creation of intelligent assistants for enterprise
companies, taking into account information security requirements, internal infrastructure, and knowledge
bases.
AI Assistants offers ready-made solutions for call center operators, helping to automate customer
interactions and reduce the load on live operators. There are also solutions for internal communications,
such as "Ask HR," allowing employees to easily get answers to questions related to HR processes. These
assistants are tailored to meet the specific needs of enterprises and support integration with existing
systems.
BeKind

BeKind is a charitable platform designed for convenient and transparent interactions between donors and
charitable organizations. The platform allows users to make donations, track their contributions, and
participate in socially important initiatives. BeKind is focused on supporting various projects in health,
education, environmental causes, and other socially beneficial areas. With an intuitive interface, the
platform makes it easy to find and support charitable actions, promoting greater engagement in philanthropy.
bekind.uaSmartFlex Core
SmartFlex Core is a flexible microservices architecture that enables the rapid creation of new digital
services with enterprise-grade reliability and performance. SmartFlex Core allows for fast configuration,
modification, and scaling of solutions.
This platform empowers businesses to quickly deploy new services, adapt to market and technological
changes, while maintaining stability and high quality.
SmartFlex CRM
SmartFlex CRM is a comprehensive customer relationship management solution built on the SmartFlex Core
platform.
This solution offers built-in telephony functions and out-of-the-box core processes tailored for telecom
operators. SmartFlex CRM helps operators efficiently manage customer inquiries, enhance user interactions,
and quickly respond to their needs. With integrated telephony capabilities, the CRM provides a unified
interface for handling communications, managing subscriber data, and improving the overall customer
experience.
SmartFlex USSD
SmartFlex USSD is an additional feature of the SmartFlex Core platform that enables integration with the
signaling network for managing USSD services.
The platform provides extensive configuration capabilities for setting up various USSD logics, allowing
operators to create interactive solutions for subscribers, such as informational services, service
management, tariff activation, and more. SmartFlex USSD ensures easy integration and scalability, making the
process of configuring and managing USSD services highly efficient.
MyVodafone
MyVodafone is a convenient mobile app for Vodafone subscribers that enables easy and quick management of
their services. With it, users can check their balance, change plans, activate additional services, get
support, and much more.
MyVodafone provides full control over the subscriber’s account, allowing them to manage their telecom
services anytime and from anywhere. Its intuitive interface ensures a simple and comfortable user
experience.
OBM/Telescope
OBM/Telescope is a powerful communication solution for telecom operators, built on the SmartFlex Core platform. It enables the sending of mass, event-triggered, or targeted messages through SMS, RCS, email, and Viber.
This platform helps operators efficiently engage with subscribers, leveraging multiple communication channels for personalized approaches and automated marketing campaigns. OBM/Telescope provides a high level of flexibility in managing communications and enhances the effectiveness of customer engagement.
AI assistants
AI Assistants is a set of tools that enables the creation of intelligent assistants for enterprise
companies, taking into account information security requirements, internal infrastructure, and knowledge
bases.
AI Assistants offers ready-made solutions for call center operators, helping to automate customer
interactions and reduce the load on live operators. There are also solutions for internal communications,
such as "Ask HR," allowing employees to easily get answers to questions related to HR processes. These
assistants are tailored to meet the specific needs of enterprises and support integration with existing
systems.
BeKind
BeKind is a charitable platform designed for convenient and transparent interactions between donors and
charitable organizations. The platform allows users to make donations, track their contributions, and
participate in socially important initiatives. BeKind is focused on supporting various projects in health,
education, environmental causes, and other socially beneficial areas. With an intuitive interface, the
platform makes it easy to find and support charitable actions, promoting greater engagement in philanthropy.
Values
At IT SmartFlex, we are guided by the following core values:
What we do today determines our tomorrow
Responsibility
Human-Centric Approach
People are our most valuable asset
Together, we can achieve great things
Unity
Trust
Ask, listen, act, and trust
Act decisively and achieve results
Courage
Team
Our work thrives when our team thrives
Technological radar of R&D direction
We use cutting-edge technologies to build products that handle the highest loads. Thousands of transactions and tens of thousands of events per second.
We`d like to meet you!
Let’s find out how to work together and create something meaningful or valuable.